Goods Returns Policy
Please note that when returning all items::
- The item must be in unused condition
- You must have proof of purchase – this can take the form of either the order confirmation or invoice
Clothing items
You may return a purchased item of clothing if:
- The item did not fit
- The item was not suitable for the purpose it was intended (e.g. a light rain jacket was purchased when a storm jacket was required)
- The item contains a manufacturing fault (e.g. broken zipper, an unsealed seam)
All other items
You may return a purchased item if:
- The item is not suitable
- The item is faulty
- The incorrect item was delivered
- The item was damaged during delivery
How do I return an unsuitable item?
You can return any item by posting it to:
e-Farm Supply Returns
156 Waterloo Road
Hornby
Christchurch 8042.
Can I get a refund for the item I return?
If the item is being returned because it is faulty, incorrect, damaged during delivery or doesn't fit the purpose and is resalable then you will be eligible for a refund. We will reimburse or supply postage for all associated freight costs and arrange for another one to be sent or a refund to be made.
Cancellations
Cancelled orders are entirely at the society's discretion and must be made in writing as soon as possible after purchase. Cancellations cannot be accepted after orders have passed through the payment gateway as we do not store any personal information.
